Shipping & Returns
Everything you need to know about delivery and our returns process.
Shipping Policy
Processing Time
All our products are handcrafted in small batches. Please allow 2–3 business days for order processing and packaging before dispatch. Orders placed on weekends or public holidays are processed on the next business day.
Delivery within Lagos
Orders within Lagos are delivered within 1–2 business days after dispatch. We work with trusted courier partners to ensure your order arrives safely and promptly.
Delivery Nationwide (Nigeria)
We deliver across all 36 states plus the FCT. Nationwide delivery typically takes 3–5 business days after dispatch, depending on your location.
Shipping Fees
Shipping fees are calculated based on your delivery location and order size. The exact shipping fee will be clearly displayed at checkout before you complete your order — so there are no surprises. We occasionally run free shipping promotions; follow us on social media to stay updated.
Order Tracking
Once your order is dispatched, you will receive an email with tracking information from our courier partner. You can also reach us directly on WhatsApp at 09167538946 for real-time updates.
Returns & Exchanges
Our Commitment
We stand behind every product we make. If you’re not completely satisfied with your purchase, we want to make it right.
Return Eligibility
- Returns are accepted within 7 days of confirmed delivery.
- Products must be unused and in their original packaging to qualify for a full refund.
- If your product arrived damaged in transit, we will replace it at no charge — please send us photos when you contact us.
How to Initiate a Return
- Contact us within 7 days of delivery via email at shop@cossoup.com or WhatsApp at 09167538946.
- Include your order number, the item(s) you wish to return, and the reason.
- We will provide a return address and full instructions.
- Once we receive and inspect the returned item, your refund will be processed within 3–5 business days.
Non-Returnable Items
- Opened or used products (unless damaged or defective)
- Gift sets that have been unwrapped and partially used
- Products purchased during final-sale or clearance promotions
Refund Method
Refunds are processed via bank transfer to the account used for the original payment. Please allow 3–5 business days for the transfer to reflect in your account.
Contact Us
Questions about shipping or a return? Reach us at shop@cossoup.com or WhatsApp 09167538946.
Last updated: February 2026